Megan Miller is a Senior Service Designer for Stanford University’s central IT organization, where she works to design seamless and quality customer experiences for clients across the university. Through her work, she is building momentum around service design and inspiring colleagues to embrace true end-to-end thinking in a higher ed context. Megan is Co-Founder of, the home of the virtual community of practice for service designers around the world, and the Guide to Practical Service Blueprinting.