Erik Flowers is a Principal Service Experience Designer at Intuit, a financial services company and maker of the TurboTax, Mint, and QuickBooks products and services. Through the lens of practical service design, he is re-envisioning customer experiences across Intuit’s diverse ecosystem, and at the same time building organizational capacity inside the company to look at experiences from end-to-end and surface-to-core.

Erik is Co-Founder of, the home of the virtual community-of-practice for service designers around the world, and the home of the official Guide to Practical Service Blueprinting.

Erik is a multidisciplinary designer and developer, having spent over 20 years working with the web and technology in countless environments and contexts. He loves his family, and is all about having fun.